Support

Tavue is currently in beta on iOS via TestFlight and on Android. Email us and we will send you a link.

Use the feedback option on the dish itself — it sends us the exact item and the menu context, which is far more useful than a description. Menus with unusual house names are the hardest cases and the ones we most want to see.

Reference images show a typical version of a dish, not that restaurant's specific preparation. If the image is plainly of the wrong dish rather than a variation, please report it — that is a bug worth fixing.

No. Please always confirm allergens and dietary requirements directly with the restaurant. Translations and explanations can be incomplete or wrong, and ingredients vary between kitchens. This is important enough that it is also written into our terms.

New users get a number of free scans. You can earn additional credits by adding photos of dishes to your order history, or subscribe for continued use. Credits have no cash value and cannot be transferred.

Subscriptions are billed by Apple or Google, so cancellations and refunds go through them — your App Store or Google Play account settings. We cannot process refunds directly, but tell us what went wrong and we will help where we can.

Email us and we will delete it. Tavue does not use accounts, so it helps if you can tell us which device you used. See the privacy policy for what we hold and how long.

Not currently — reading and translating a menu happens on our servers, so you need a connection. Offline handling is something we are looking at, since it is exactly the situation where you need it most.

Tavue reads menus in a wide range of languages and shows results in your device language. Coverage is strongest for French, Italian, Japanese and Chinese. If a language is not working well for you, tell us — it helps us prioritise.

Same address: hello@tavuelabs.com.